FAQ Frequently Asked Questions

Answers to the questions we hear most often about shipping, tracking, commercial accounts, tax exemption and the belts we carry.

Shipping & delivery
What service is the flat rate shipping through?

Our flat rate shipping is through USPS.

Do you ship FedEx or UPS?

We ship the option chosen when the order is placed: ground, 3-Day Select, 2nd Day Air, and Next Day Air.

What is the cutoff time for Next Day Air or 2nd Day Air?

Our cutoff time for expedited shipping options will be 2:00 pm CST. Expedited orders placed after the cutoff time will ship the following business day. Subject to product availability.

Can we use our UPS or FedEx account number?

Yes, customer service would need to be contacted prior to the order being placed to use your account number.

Do I need to download the Shop App for my tracking number?

No, the tracking information will be uploaded to your order once available and sent to the email address provided.

What happens when my order is sent back due to “insufficient address, incorrect address, or unable to forward”?

We have the following options:

  1. Reship the package for the reship fee of $6.99 for Flat Rate Shipping. The shipping address will need to be verified and updated before the reship.
  2. May receive a refund on the product ordered. A refund will not be issued on the shipping.
Commercial accounts & billing
How do I place an order on my Net 30 account?

Send your purchase order to sales@vbeltguys.com, or call it in to 800-213-9715. We’ll enter the order and invoice your accounts payable contact, due 30 days from the invoice date.

Net 30 orders can’t be placed through the website. Our online checkout takes card payment only, so anything ordered on the site will be charged to a card rather than billed to your account. Email or phone is the only way to use your terms.
How do I apply for a Net 30 account?

Fill out our commercial account application. We review it, check your trade references, and get back to you — usually within 1–2 business days.

We are tax exempt; how do I get taxes removed from the order?

Send us your exemption or resale certificate through our tax exempt certificate form. Once we’ve reviewed it, we’ll set your account up so sales tax isn’t charged on future orders.

Already placed an order? Send the certificate within 48 hours of that order and we’ll refund the sales tax you were charged on it. After 48 hours we’re not able to refund that order, but your account will still be set up going forward.
Be signed in when you order. The exemption is attached to your vbeltguys.com account, not to your company name, so you’ll need to be logged in under the same email address you gave us. Orders placed as a guest will still be charged sales tax.
Our belts
Do you sell Gates, Jason, Dayco, or other OEM brands?

No, we do not. We are an aftermarket distributor, meaning we will sell the industry standard to the OEM.