Shipping Policy

How and when your order ships, which carriers we use, and what happens if a package is delayed, refused or returned.

1. All orders ship via United Parcel Service (UPS), FedEx, DHL, or USPS. Orders that qualify for free Standard Ground shipping are sent via UPS or FedEx.
2. Flat Rate Shipping is through USPS. If you do not receive USPS at your shipping address, please choose UPS at checkout rather than Flat Rate Shipping.
3. For International Orders, we do not collect duties or taxes; the customer is responsible for paying these to the shipping company.
4. Orders placed by 2:00 PM CST on weekdays are generally shipped the same day; in some circumstances there may be a delay of 1–3 business days. Orders placed on weekends are processed and shipped on Mondays. Subject to product availability.
5. Weekends and Federal Holidays are not shipping days.
6. Select orders cannot ship to P.O. Boxes; larger, heavier items need to be shipped by UPS or FedEx, and a non-P.O. Box address will need to be provided.
7. Same-day dispatchThe only guaranteed same-day dispatch is UPS Next Day or UPS 2nd Day, and would have to meet the shipping cutoff time and stock availability.
8. Delivery timesOnce a package leaves us, delivery dates are set by the carrier and are not guaranteed by V-Belt Guys. This includes any Next Day Air, Second Day Air, Third Day Air or Ground service. USPS Priority Mail does not guarantee 2-day delivery. There are no refunds on any shipping charges.
9. Expedited shipments such as any Next Day Air or Second Day Air orders need to be placed by 2:00 PM CST to ship out the same day. Subject to product availability.
10. Once an order has tracking tagged to it, no changes can be made — this includes the shipping address, quantity, part number and anything else on the order.
11. Once an order is placed in “In-transit” status, we no longer hold responsibility for that order, and you must contact the shipping company directly for any lost or stolen packages. We are not obligated to replace or refund a lost or stolen package.

The carrier attempted delivery but could not complete it — insufficient address, incorrect address, or unable to forward. The package comes back to us without the customer declining it.

1. Reship the package for the reship fee of $6.99 for Flat Rate Shipping. The shipping address will need to be verified and updated before the reship.
2. May receive a refund on the product ordered. A refund will not be issued on the shipping.

The recipient declined the delivery and the carrier returned the package to us.

1. Refused shipments will be refunded for products only, with a deduction of a $12.00 refusal fee plus the shipping charges back to the original location.

Last updated 4 September 2026.