Let’s face it, customer service these days is garbage. Once most companies have your money they are done with you. The Vbelt guys took care of me when I ordered the wrong belt. Instant replies to my emails, very helpful And knowledgeable.. Companies like this are hard to find these days. Oh and not to mention the quality of belt I received is arguably better than OEM, and shipping was way faster than anticipated. I really will not purchase another belt for anything that I own from anywhere else. They have a customer for life.